30-day return period
You may request a return within 30 days of receiving your item. For a change-of-mind return, the item must be unused, unworn, in its original condition, and returned with its original packaging. You may open the packaging to inspect the item, but please do not wear or use it.
How to request a return
Email [email protected] with your order number and reason for return. Contact us first to receive return authorization and instructions. Our return address is Xentrikk, 30 Hameau Des Coutures, 60240 Chambors, France. Please use the instructions provided for your authorized return.
Damaged, defective, or incorrect items
If your item arrives damaged, is defective, or is not what you ordered, contact us with your order number and a description of the problem. Photos can help us review it. The unused, original-condition and original-packaging requirements for ordinary returns do not prevent you from reporting a damaged, defective, or incorrect item. We will review the issue with you and arrange the appropriate remedy.
Return shipping and fees
Xentrikk pays return shipping when the return is due to our error, damage, or a defect. You pay return shipping when returning an item because you changed your mind. We do not charge a restocking fee.
Refunds
After your refund is approved, the amount will be returned automatically to the original payment account within 10 calendar days. Contact [email protected] if you need help following up on an approved refund.
Your rights
This policy does not limit any rights or remedies you have under applicable consumer law. For questions about a return or refund, email [email protected].