About this store
These terms apply to xentrikk.shop, operated by Xentrikk, 30 Hameau Des Coutures, 60240 Chambors, France. Contact us at [email protected] with questions about these terms or a purchase.
Products and prices
Our product pages describe the relevant materials, colors, dimensions, and available options. Glass flowers are decorative accessories and should be handled with care. Screens and lighting can affect how colors appear. Prices are displayed in USD. Your selected items, quantities, shipping, tax amount, and total are shown at checkout before payment is submitted.
Providing information
Provide accurate contact, delivery, and billing details so that your request can be processed. Select the intended product length before adding it to your cart and review the final contents before submitting payment.
Payment authorization
When you submit a payment through an available payment service, you authorize the charge for the total displayed and confirm that you are authorized to use the payment method. Payment is subject to the payment provider’s authorization and processing result.
Order acceptance
Submitting a checkout request does not by itself establish that an order has been accepted. An acknowledgment of a request is not necessarily acceptance. If an order is accepted, the confirmation provided by Xentrikk will identify the accepted order. Any issue affecting a submitted purchase will be addressed with you in accordance with applicable law.
Delivery
We deliver within the area described in our Shipping Policy. Standard shipping is free. Handling takes 1–2 business days and transit after dispatch is estimated at 3–4 business days. Refer to the Shipping Policy for the fixed cutoff time, excluded days, and full delivery terms. Estimated delivery times are not guarantees.
Returns and refunds
Our Return & Refund Policy provides a 30-day return request period from receipt. Conditions differ for change-of-mind returns and damaged, defective, or incorrect items. Return shipping responsibility and the 10-calendar-day refund period after approval are set out in that policy. No restocking fee applies.
Use of the website
Use the website lawfully and do not interfere with its operation, attempt unauthorized access, or misuse its content or forms. Product imagery, branding, and site content may not be copied or used in ways that infringe applicable rights.
Consumer rights and contact
Nothing in these terms excludes mandatory consumer rights or remedies. For help with a product, order, delivery, or return, contact [email protected].